Returns & Shipping
Returns & Exchanges
We will gladly accept approved returns or exchanges of products 14 days from the date of receiving your order. If the received date cannot be proven (no tracking information), the 14 days will be based from its order date. Please contact firstname.lastname@example.org for additional information on how to return an item.
- Return items must be in new/unworn condition.
- Refund amount will be the amount paid minus shipping fees.
Any item that is defective will be fully exchanged and customer will not be responsible for return shipping fees. If the order is free of errors, customer is responsible for shipping fees both ways when returning or requesting for an exchange.
Our fulfillment operation processes orders Monday - Friday. At this time our fulfillment center does not operate over the weekend.
Please allow 2-4 business days for order processing and verification. Upgrading your shipping from ground freight expedites the shipping portion of your order only. After it has been completed, your order will be delivered based on the shipping method chosen during check out. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier. Please check back with us periodically for any updates regarding our shipping policies.